Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.
Role Objective
Our client, a leading hotel, is seeking to hire a customer-centric professional to contribute to an exceptional guest experience.
Core Duties and Responsibilities
- Welcome guests and assist with guest queries and requests efficiently with refined hospitality.
- Provide food and beverages promptly and courteously.
- Maintain cleanliness of all work areas and equipment, proper storage and care of.
- Offer menu explanations and suggest pairings of menu items and provide expert recommendations.
- Maintain pristine table setups (cutlery polishing, linen care, floral arrangements)
- Ensure immaculate station upkeep throughout service.
- Coordinate seamlessly with kitchen and bar and other relevant departments
- Assist with guest queries and requests efficiently.
- Upselling and cross selling while maintaining a high standard of service.
- Billing, present bills to customers and ensure settlement in accordance with the procedures of the hotel.
- Setting up of the restaurant before and after service as per set brand standards.
- Responsible for service of food and beverages as per set brand standards.
- Take orders correctly and ensure efficient service.
- Promote beverage sales.
- Ensure proper sequence of courses or change in accompaniment is clearly communicated to assist kitchen in preparation.
- Ensure prompt table clearance.
- Ensure any complaint is addressed or escalated to the relevant authority.
- Clean and refill cruet and condiment sets.
- Professionally resolve service recoveries when needed.
- Collect feedback to continuously elevate standards.
- Any other duties as delegated.
Job Specifications and Qualifications
- Diploma in Hospitality management, Food and Beverage Service or a related field.
- At least 2 years similar experience in service in a busy high-end restaurant.
- Proficiency in hotel management software.
Key Competencies
- Commitment to professional values and integrity
- Strong interpersonal and communication skills
- Excellent problem-solving abilities.
- Excellent Customer centric skills
- Adaptable to working in various shifts
- Impeccable grooming and professional etiquette.
If interested in the position and meet the above requirements, kindly send your CV on or before 28th February 2026 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line. Only shortlisted applicants will be contacted.
