Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.
Role Objective
Our client, a leading hotel, is seeking a warm, professional, and well-presented Hostess to be the first point of contact for guests, ensuring a welcoming dining experience and smooth coordination of restaurant seating and service flow.
Core Duties and Responsibilities
- Welcome guests on arrival in a warm, professional manner and guide them to their seats.
- Manage table allocation and seating arrangements to ensure smooth guest flow.
- Check and accommodate any guest seating preferences or special requirements.
- Record and handle reservations while coordinating walk-ins, especially during peak periods.
- Maintain a clean and presentable entrance and reception area, including doors, windows, and surrounding surfaces.
- Liaise with restaurant service staff to communicate seating plans and guest needs effectively.
- Maintain a consistently friendly, approachable, and positive presence at the front of house.
- Bid farewell to departing guests courteously and encourage future visits.
- Handle incoming calls, reservations, and where required, assist with take-out orders.
- Ensure guests are well looked after from arrival to departure, enhancing overall satisfaction.
- Keep track of table availability and readiness to support efficient service flow.
- Observe the dining environment to ensure guests enjoy a comfortable and pleasant experience.
Job Specifications and Qualifications
- Certificate/Diploma in Food and Beverage or Hospitality or related area.
- At least 2 years Previous experience in hospitality, service experience
- Proficiency in Ms Office Suite
Key Competencies
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Professional appearance and positive attitude
- Ability to remain calm and organized under pressure
- Good organizational and multitasking skills
- Team player with attention to detail
If interested in the position and meet the above requirements, kindly send your CV on or before 25th June 2026 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line. Only shortlisted applicants will be contacted. Interviews will be done on rolling basis.