Front Desk Assistant (2)– Hospitality

Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.

Role Purpose

Our client is seeking a professional and customer-focused Front Desk Assistant to manage front office operations, coordinate administrative functions, and create a welcoming first impression for all visitors and callers.

The ideal candidate should be organized, courteous, and capable of handling multiple responsibilities efficiently within a fast-paced work environment.

Key Duties and Responsibilities

• Deliver a warm, professional, and memorable experience to all visitors and clients
• Manage front desk operations efficiently in a busy, fast-paced setting
• Welcome guests, handle inquiries, and direct them appropriately
• Answer and manage incoming calls, emails, and general correspondence with professionalism
• Coordinate meeting room bookings, appointments, and staff schedules
• Support general office administration and daily operations
• Assist in planning and executing meetings and events, including logistics and coordination
• Maintain a clean, organized, and inviting reception area at all times
• Monitor and replenish office supplies and ensure smooth office functionality
• Coordinate transport logistics with drivers when required
• Handle challenges proactively and ensure seamless service delivery

Job Requirements and Qualifications

• Diploma in Hospitality Management, Business Administration, Communication, Front Office Operations, or a related field.
• Minimum of 2 years of relevant work experience.
• Good working knowledge of Microsoft Office applications.

Core Competencies

• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly, approachable demeanor
• Ability to multitask and remain organized under pressure
• Professional appearance and positive attitude
• Strong attention to detail and problem-solving skills
• A team player with high integrity and reliability

If interested in the position and meet the above requirements, kindly send your CV on or before 20^th April 2026 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line. Only shortlisted applicants will be contacted.