Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.
Role Objective
Our client a 4 Star Hotel is seeking to hire 2 competent customer service assistants who will be responsible for enquiries, assist clients, reservations on behalf of the company.
Core Duties and Responsibilities
- Welcome guests, processing check-ins/check-outs, and verifying identities and payment methods.
- Managing bookings via phone, email, or walk-ins, and keeping the Property Management System (PMS) up to date.
- Handling guest complaints with empathy issue and finding a solution quickly.
- Providing local recommendations for dining, transport, and sightseeing.
- Processing payments, and ensuring the cash drawer balances at the end of the shift.
- Relaying messages between guests and departments like Housekeeping or Maintenance to ensure room readiness.
- Any other relevant duties as assigned.
Job Specifications and Qualifications
- Diploma in Business Administration, Communication, Tourism, Hospitality or related field
- At least 2 years’ relevant work experience.
- Proficiency in MS Office Suite & CRM tools.
Key Competencies
- Good communication skills (written and verbal).
- Active Listening skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational skills
If interested in the position and meet the above requirements, kindly send your CV on or before 27th March 2026 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line.
