Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses on Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.
Role Objective
Our client seeks a professional Chief Hostess to create a welcoming first impression, oversee the guest reception experience, and ensure seamless service that enhances overall guest satisfaction within the hospitality environment.
Core Duties and Responsibilities
- Balance multiple tasks such as taking reservations with seating customers in the restaurant.
- Welcome customers to the restaurant and ask them if it is their first time at the restaurant.
- Ask if there are any special requirements or preferences for seating.
- Clean the front of the restaurant, particularly the door handles and windows.
- Communicate with the wait staff in order to know what areas of the restaurant to seat customers.
- Always have a smile on regardless of actual attitude or personal matters you are dealing with.
- Say bye to customers as they leave the restaurant and also encourage customer’s restaurant hopes to see them again.
- Required to answer the phone, take reservations and in some cases take-out orders.
- Look into the complaints made by the customers and see to it that they are rectified quickly
- Liaising between the other employees and the management and acting as a mediator in case of a dispute
- Training the inexperienced staff in hospitality
- Reporting about everyday business of the restaurant to the management and bring to their notice if any problem has arise
- Give creative inputs in the design of the restaurant
- Act as a way of communication between the kitchen and the restaurant staff
Job Specifications and Qualifications
- Certificate/Diploma in Food and Beverage or Hospitality or related area.
- At least 3 years Previous experience in hospitality, service experience
- Proficiency in Ms Office Suite
Key Competencies
- Customer Centricity skills
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced, high-energy environment
- Excellent organizational skills and attention to detail
- Flexibility
- Ability to work cohesively as part of a team
- Leadership skills
If interested in the position and meet the above requirements, kindly send your CV on or before 28th February 2026 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line. Only shortlisted applicants will be contacted. Interviews will be done on rolling basis.
